The brief
What is this course, and who is it for?
This is a showcase course by Apollo Accreditation, the UK and EU course development and accreditation consultancy, built for new customer users, and the company's own support staff. It shows how we design for software and product training, and every activity below works in your browser.
The problem it solves
Customers who can't work out a new system open support tickets or stop using it. Videos help a little. Clicking through the real steps helps more.
Hints on wrong clicks, and quicker to update than a video when a screen changes.
What learners can do afterwards
- Create a new client record
- Book an appointment in a free slot
- Send an automatic reminder
- Set up the account in the first week
The learners
Who takes it, and why do they finish?
- Who takes it
- New customer users, and the company's own support staff
- Who usually buys it
- Head of customer success, product manager or support lead
- Where they take it
- Inside the product's help centre, in the first week after sign-up
- Why they finish it
- It is the fastest way to get the first booking done.
Try it
What does the engagement look like?
These are working copies of activities from the course. Nothing you enter leaves your browser.
Inside the course
What do learners see on screen?
Each activity part way through, as a learner sees it after the first choice.
Course map
How is the course structured?
Module by module, with the type of engagement in each and the time it takes.
| Module | What learners do | Engagement | Minutes |
|---|---|---|---|
| Your account | Opening hours, staff and permissions | Simulation, Level 2 | 5 |
| Clients | Add, import and find clients | Simulation, Level 2 | 5 |
| Bookings | Book, move and cancel appointments | Simulation, Level 2 | 6 |
| Reminders | Set up texts and emails | Simulation, Level 2 | 4 |
| Reports | Daily summary and monthly totals | Simulation and flip cards, Level 2 | 5 |
About 25 minutes in total. Levels 1 to 4 are our four eLearning interaction levels. To see which level fits your own module, use the eLearning level finder.
Specification
What is in the specification?
| Who takes it | New customer users, and the company's own support staff |
|---|---|
| Who usually buys it | Head of customer success, product manager or support lead |
| Format | Self-paced simulation, inside the product's help centre |
| Length | 6 tasks, about 25 minutes |
| Interaction level | Level 2, Standard |
| Engagement | Software simulation, Flip cards, Progress checklist |
| Assessment | Tasks completed and wrong clicks by step |
| Certificate | Branded completion certificate when the course runs on our platform, or your platform's own |
| Tracking | SCORM or xAPI package, with completion and scores in your learning platform |
| Accessibility | Captions, keyboard navigation and screen reader support built in |
| Languages | English in this showcase. Other languages translated and checked by a native speaker |
| Updates | Whenever a screen changes in the product |
How we would build it
How would you get a course like this?
The same five steps for every course, with one named person running your project.
- Free course diagnosticSend us the material you have. After a short call we send a written note on what it needs, within a few working days.
- Scope and scriptWe pair our learning designers with someone who has worked in your sector. You review and approve the script before anything is built.
- BuildBuilt in our own authoring tool, with captions and keyboard navigation included. As a guide, four to six weeks per interactive module.
- Test and changeWe test the package on your platform before you sign off. Two rounds of changes are included.
- Launch and trackCompletion and scores in your platform, or ours. Want CPD Certification later? It is already built to that standard.
Evidence
What can you track?
- Tasks completed and wrong clicks, by step
- Customers who haven't finished set-up, for follow-up
- Support tickets before and after launch
- Which steps need a clearer screen in the product itself
Your version
Can you build this with our content?
- Your branding, your policies and examples from your own workplace
- SCORM or xAPI for your learning platform, or hosted on ours
- Captions, keyboard navigation and screen reader support as standard
- Translated versions for staff or students who work in other languages
- Built to CPD standard, so it can go forward for CPD Certification when you're ready
Adapt it
Where else does this course work?
The same design, rewritten for the people and risks of another setting:
- Internal software rollouts
- CRM and ERP training
- Point-of-sale systems
- Patient and booking systems
Questions
Common questions about this course
What happens when our screens change?
Only the affected step is rebuilt, which is quicker and cheaper than re-recording a video.
How long would it take to build a course like this?
As a guide, an interactive module takes four to six weeks from when we receive your material, and a straight conversion two to three. This course has 5 modules, so we plan it in stages, and you review each script before we build it.
Will it work on our learning platform?
Yes, in most cases. We hand courses over as SCORM or xAPI packages, which nearly every learning platform accepts, and we test the finished package on your platform before you sign off. If you don't have a platform, it can run on ours.
Portfolio
More showcase courses
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Cyber security awareness for all staff.
FreeCourse diagnostic
Send us one course. We'll tell you what it needs, free.
Share one course or programme you already run, or the slides and notes behind it. After a short first call, we review it at no charge and send you a written note on what it needs and which package fits, within a few working days.
- One course or programme, reviewed by a named person
- A written note on what it needs
- The package that fits, so you know where to start
- No charge and no obligation
Get in touch
Tell us what you want to put online.
Send a short note on the course, who it is for and which platform you use. We will come back with the right option and a fixed price.
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