The brief
What is this course, and who is it for?
This is a showcase course by Apollo Accreditation, the UK and EU course development and accreditation consultancy, built for customer-facing and operations staff. It shows how we design for financial services, and every activity below works in your browser.
The problem it solves
Many AML refreshers repeat the same slides every year and are completed the week before the deadline. Regulators expect staff to recognise suspicious activity, and a completion record does not show that on its own.
This course is built around decisions. The cases change each year, while the core rules stay the same.
What learners can do afterwards
- Recognise common red flags in customer behaviour and transactions
- Know when and how to raise an internal suspicion report
- Avoid tipping off a customer
- Know which records to keep, and for how long
The learners
Who takes it, and why do they finish?
- Who takes it
- Customer-facing and operations staff
- Who usually buys it
- Money Laundering Reporting Officer or head of compliance
- Where they take it
- At a desk, in one sitting of about forty minutes
- Why they finish it
- The cases change every year, so it isn't the same course they clicked through last time.
Try it
What does the engagement look like?
These are working copies of activities from the course. Nothing you enter leaves your browser.
Inside the course
What do learners see on screen?
Each activity part way through, as a learner sees it after the first choice.
Course map
How is the course structured?
Module by module, with the type of engagement in each and the time it takes.
| Module | What learners do | Engagement | Minutes |
|---|---|---|---|
| Why it matters to you | How laundering works, in plain language | Short video and flip cards, Level 1 | 8 |
| Spot the red flags | Sort this year's cases | Sorting activity, Level 2 | 10 |
| The urgent payment | A customer under pressure, and your choices | Branching scenario, Level 3 | 15 |
| Reporting and records | The MLRO, tipping off and record keeping | Quiz with feedback, Level 2 | 7 |
About 40 minutes in total. Levels 1 to 4 are our four eLearning interaction levels. To see which level fits your own module, use the eLearning level finder.
Specification
What is in the specification?
| Who takes it | Customer-facing and operations staff |
|---|---|
| Who usually buys it | Money Laundering Reporting Officer or head of compliance |
| Format | Self-paced eLearning |
| Length | 4 modules, about 40 minutes |
| Interaction level | Level 3, Scenario |
| Engagement | Sorting activity, Branching scenario, Quiz with feedback |
| Assessment | Sorting, scenario and quiz results, pass mark set by your MLRO, records kept for your regulator |
| Certificate | Branded completion certificate when the course runs on our platform, or your platform's own |
| Tracking | SCORM or xAPI package, with completion and scores in your learning platform |
| Accessibility | Captions, keyboard navigation and screen reader support built in |
| Languages | English in this showcase. Other languages translated and checked by a native speaker |
| Updates | Every year, and whenever the law, guidance or your risk assessment changes |
How we would build it
How would you get a course like this?
The same five steps for every course, with one named person running your project.
- Free course diagnosticSend us the material you have. After a short call we send a written note on what it needs, within a few working days.
- Scope and scriptWe pair our learning designers with someone who has worked in your sector. You review and approve the script before anything is built.
- BuildBuilt in our own authoring tool, with captions and keyboard navigation included. As a guide, four to six weeks per interactive module.
- Test and changeWe test the package on your platform before you sign off. Two rounds of changes are included.
- Launch and trackCompletion and scores in your platform, or ours. Want CPD Certification later? It is already built to that standard.
Evidence
What can you track?
- Completion and scores for every member of staff, kept as evidence for your regulator
- Which red flags people miss
- Choices made in the scenario, including any tipping off
- Year-on-year results, as the cases change
Your version
Can you build this with our content?
- Your branding, your policies and examples from your own workplace
- SCORM or xAPI for your learning platform, or hosted on ours
- Captions, keyboard navigation and screen reader support as standard
- Translated versions for staff or students who work in other languages
- Built to CPD standard, so it can go forward for CPD Certification when you're ready
Adapt it
Where else does this course work?
The same design, rewritten for the people and risks of another setting:
- Payment and e-money firms
- Accountants and tax advisers
- Estate and letting agents
- Gaming operators
Questions
Common questions about this course
Does it cover UK or EU rules?
Either, or both. The showcase keeps to principles common to UK and EU rules, such as tipping off and five-year record keeping. A client version is written to your jurisdiction and your own policy.
How long would it take to build a course like this?
As a guide, an interactive module takes four to six weeks from when we receive your material, and a straight conversion two to three. This course has 4 modules, so we plan it in stages, and you review each script before we build it.
Will it work on our learning platform?
Yes, in most cases. We hand courses over as SCORM or xAPI packages, which nearly every learning platform accepts, and we test the finished package on your platform before you sign off. If you don't have a platform, it can run on ours.
Portfolio
More showcase courses
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FreeCourse diagnostic
Send us one course. We'll tell you what it needs, free.
Share one course or programme you already run, or the slides and notes behind it. After a short first call, we review it at no charge and send you a written note on what it needs and which package fits, within a few working days.
- One course or programme, reviewed by a named person
- A written note on what it needs
- The package that fits, so you know where to start
- No charge and no obligation
Get in touch
Tell us what you want to put online.
Send a short note on the course, who it is for and which platform you use. We will come back with the right option and a fixed price.
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