The brief
What is this course, and who is it for?
This is a showcase course by Apollo Accreditation, the UK and EU course development and accreditation consultancy, built for front-line and back-office staff in public bodies. It shows how we design for public bodies, and every activity below works in your browser.
The problem it solves
Benefits, health, housing, children: public bodies hold a great deal of sensitive personal data. Many breaches have nothing to do with hackers. An email to the wrong person, a conversation overheard at the counter, a request answered too generously.
Those situations, and the decisions staff make in them. Relevant to the housing desk and to finance alike.
What learners can do afterwards
- Tell personal data from special category data
- Recognise and log a request for personal data at the front desk
- Check identity before sharing anything
- Know what to do in the first hour after a breach
The learners
Who takes it, and why do they finish?
- Who takes it
- Front-line and back-office staff in public bodies
- Who usually buys it
- Data protection officer, information governance lead or head of HR
- Where they take it
- At a desk or on a shared terminal, in two or three short sessions
- Why they finish it
- It is built from situations at the counter and in the inbox, not from the text of the regulation.
Try it
What does the engagement look like?
These are working copies of activities from the course. Nothing you enter leaves your browser.
Inside the course
What do learners see on screen?
Each activity part way through, as a learner sees it after the first choice.
Course map
How is the course structured?
Module by module, with the type of engagement in each and the time it takes.
| Module | What learners do | Engagement | Minutes |
|---|---|---|---|
| What counts as personal data | Plain-language basics, with council examples | Sorting activity, Level 2 | 12 |
| At the front desk | Requests for data and identity checks | Branching scenario, Level 3 | 15 |
| Sharing safely | Email, phone and partner agencies | Quiz with feedback, Level 2 | 13 |
| When things go wrong | The first hour after a breach | Scenario and checklist, Level 3 | 10 |
About 50 minutes in total. Levels 1 to 4 are our four eLearning interaction levels. To see which level fits your own module, use the eLearning level finder.
Specification
What is in the specification?
| Who takes it | Front-line and back-office staff in public bodies |
|---|---|
| Who usually buys it | Data protection officer, information governance lead or head of HR |
| Format | Self-paced eLearning, keyboard and screen reader friendly |
| Length | 4 modules, about 50 minutes |
| Interaction level | Level 3, Scenario |
| Engagement | Sorting activity, Branching scenario, Quiz with feedback |
| Assessment | Sorting, scenario and quiz results by department, pass mark set by your data protection officer |
| Certificate | Branded completion certificate when the course runs on our platform, or your platform's own |
| Tracking | SCORM or xAPI package, with completion and scores in your learning platform |
| Accessibility | Captions, keyboard navigation and screen reader support built in |
| Languages | English in this showcase. Other languages translated and checked by a native speaker |
| Updates | Every year, and after any breach or change in guidance |
How we would build it
How would you get a course like this?
The same five steps for every course, with one named person running your project.
- Free course diagnosticSend us the material you have. After a short call we send a written note on what it needs, within a few working days.
- Scope and scriptWe pair our learning designers with someone who has worked in your sector. You review and approve the script before anything is built.
- BuildBuilt in our own authoring tool, with captions and keyboard navigation included. As a guide, four to six weeks per interactive module.
- Test and changeWe test the package on your platform before you sign off. Two rounds of changes are included.
- Launch and trackCompletion and scores in your platform, or ours. Want CPD Certification later? It is already built to that standard.
Evidence
What can you track?
- Completion records for every member of staff
- Scenario decisions, by department
- Questions most often answered wrongly
- Evidence of annual refresher training for your data protection officer
Your version
Can you build this with our content?
- Your branding, your policies and examples from your own workplace
- SCORM or xAPI for your learning platform, or hosted on ours
- Captions, keyboard navigation and screen reader support as standard
- Translated versions for staff or students who work in other languages
- Built to CPD standard, so it can go forward for CPD Certification when you're ready
Adapt it
Where else does this course work?
The same design, rewritten for the people and risks of another setting:
- Housing associations
- Schools and colleges
- Health and social care
- Charities holding personal data
Questions
Common questions about this course
Is it accessible for all staff?
Yes. Captions, keyboard navigation and screen reader support are built in, and every activity can be completed without a mouse.
How long would it take to build a course like this?
As a guide, an interactive module takes four to six weeks from when we receive your material, and a straight conversion two to three. This course has 4 modules, so we plan it in stages, and you review each script before we build it.
Will it work on our learning platform?
Yes, in most cases. We hand courses over as SCORM or xAPI packages, which nearly every learning platform accepts, and we test the finished package on your platform before you sign off. If you don't have a platform, it can run on ours.
Portfolio
More showcase courses
Cyber security: spot the phish
Cyber security awareness for all staff.
Anti-money laundering: spot the red flags
An annual anti-money laundering refresher for front-line staff at a payments firm.
Safeguarding for volunteers
Safeguarding for volunteers at a charity working with young people and vulnerable adults.
FreeCourse diagnostic
Send us one course. We'll tell you what it needs, free.
Share one course or programme you already run, or the slides and notes behind it. After a short first call, we review it at no charge and send you a written note on what it needs and which package fits, within a few working days.
- One course or programme, reviewed by a named person
- A written note on what it needs
- The package that fits, so you know where to start
- No charge and no obligation
Get in touch
Tell us what you want to put online.
Send a short note on the course, who it is for and which platform you use. We will come back with the right option and a fixed price.
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