Portfolio, Leadership and management

First-time managers: the hard conversations

A programme for people in their first management role. It starts with a self-assessment and then practises a performance conversation with a team member.

Self-assessment with profileBranching scenarioReflection
Screen from the First-time managers: the hard conversations showcase course, showing the Where are you now? activity

Live demoEvery activity on this page works. Try it below.

Showcase

This is a showcase course we built to show how we work for this sector. The people, organisations and figures in it are invented, and it is not a client project. Your course is built from your content, your policies and your examples.

The brief

What is this course, and who is it for?

This is a showcase course by Apollo Accreditation, the UK and EU course development and accreditation consultancy, built for new team leaders and managers. It shows how we design for leadership and management, and every activity below works in your browser.

Who it is forNew team leaders and managers
FormatBlended: self-paced units and two live coaching sessions
Length5 units over six weeks, about 8 hours
Interaction levelLevel 4, Advanced, built to CPD standard

The problem it solves

Many managers are promoted because they did the job well, and few receive training in how to manage. Habits form in the first few months in the role.

The programme gives new managers a private place to practise conversations, a self-assessment that shows where to focus, and two sessions with a coach.

What learners can do afterwards

  • Assess their own management habits and pick a focus
  • Run a performance conversation that is clear and fair
  • Give feedback that describes behaviour, not personality
  • Agree goals and follow up
A trainer presenting to a small team seated around tables in a training room

The learners

Who takes it, and why do they finish?

Who takes it
New team leaders and managers
Who usually buys it
HR director, L&D manager or managing director
Where they take it
Self-paced units at a desk, plus two live coaching sessions online
Why they finish it
It is private practice on real situations, followed up by a coach.

Try it

What does the engagement look like?

These are working copies of activities from the course. Nothing you enter leaves your browser.

Activities tried: 0 of 30 XP

Where are you now?Self-assessment with profile
Self-assessment with profile. Managers rate five habits on sliders. A profile chart updates as they go, and the lowest score comes with a suggested next step.
The performance conversationBranching scenario
Branching scenario. A team member has missed three deadlines. Each opening line leads to a different reaction, and the result is scored for clarity and fairness.
The conversation you've been putting offReflection
Reflection. Managers write the first sentence of a conversation they have been putting off. The coach picks it up in the next session.

Inside the course

What do learners see on screen?

Each activity part way through, as a learner sees it after the first choice.

Course map

How is the course structured?

Module by module, with the type of engagement in each and the time it takes.

ModuleWhat learners doEngagementMinutes
Where are you now?Self-assessment and choosing a focusSelf-assessment, Level 230
Feedback that landsDescribing behaviour and effectVideo examples and practice, Level 390
The performance conversationRehearse it, then plan your ownBranching scenario, Level 460
Live coaching 1 and 2Small-group sessions with a coachLive online180
Ninety-day planGoals, delegation and follow-upTemplate and reflection60

About 420 minutes in total. Levels 1 to 4 are our four eLearning interaction levels. To see which level fits your own module, use the eLearning level finder.

Specification

What is in the specification?

Who takes itNew team leaders and managers
Who usually buys itHR director, L&D manager or managing director
FormatBlended: self-paced units and two live coaching sessions
Length5 units over six weeks, about 8 hours
Interaction levelLevel 4, Advanced, built to CPD standard
EngagementSelf-assessment with profile, Branching scenario, Reflection
AssessmentSelf-assessment at the start and end, scenario scores and a ninety-day plan
CertificateBranded completion certificate when the course runs on our platform, or your platform's own
TrackingSCORM or xAPI package, with completion and scores in your learning platform
AccessibilityCaptions, keyboard navigation and screen reader support built in
LanguagesEnglish in this showcase. Other languages translated and checked by a native speaker
UpdatesEach cohort, with scenarios from your organisation

How we would build it

How would you get a course like this?

The same five steps for every course, with one named person running your project.

  1. Free course diagnosticSend us the material you have. After a short call we send a written note on what it needs, within a few working days.
  2. Scope and scriptWe pair our learning designers with someone who has worked in your sector. You review and approve the script before anything is built.
  3. BuildBuilt in our own authoring tool, with captions and keyboard navigation included. As a guide, four to six weeks per interactive module.
  4. Test and changeWe test the package on your platform before you sign off. Two rounds of changes are included.
  5. Launch and trackCompletion and scores in your platform, or ours. Want CPD Certification later? It is already built to that standard.

Book a 30 minute scoping call

Evidence

What can you track?

  • Self-assessment results at the start and the end
  • Scenario paths taken, and how they change on a second try
  • Coaching attendance
  • Ninety-day plans submitted

Your version

Can you build this with our content?

  • Your branding, your policies and examples from your own workplace
  • SCORM or xAPI for your learning platform, or hosted on ours
  • Captions, keyboard navigation and screen reader support as standard
  • Translated versions for staff or students who work in other languages
  • Built to CPD standard, so it can go forward for CPD Certification when you're ready

See eLearning development and prices

Adapt it

Where else does this course work?

The same design, rewritten for the people and risks of another setting:

  • Team leaders in retail and hospitality
  • Clinical team leaders
  • Academic heads of department
  • Charity and volunteer managers

Questions

Common questions about this course

Can the scenarios use our own situations?

Yes. We write them with people from your organisation, so the names change but the situations are ones your managers will recognise.

How long would it take to build a course like this?

As a guide, an interactive module takes four to six weeks from when we receive your material, and a straight conversion two to three. This course has 5 modules, so we plan it in stages, and you review each script before we build it.

Will it work on our learning platform?

Yes, in most cases. We hand courses over as SCORM or xAPI packages, which nearly every learning platform accepts, and we test the finished package on your platform before you sign off. If you don't have a platform, it can run on ours.

FreeCourse diagnostic

Send us one course. We'll tell you what it needs, free.

Share one course or programme you already run, or the slides and notes behind it. After a short first call, we review it at no charge and send you a written note on what it needs and which package fits, within a few working days.

  • One course or programme, reviewed by a named person
  • A written note on what it needs
  • The package that fits, so you know where to start
  • No charge and no obligation

Get in touch

Tell us what you want to put online.

Send a short note on the course, who it is for and which platform you use. We will come back with the right option and a fixed price.

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