The brief
What is this course, and who is it for?
This is a showcase course by Apollo Accreditation, the UK and EU course development and accreditation consultancy, built for sales assistants, part-time and weekend staff. It shows how we design for retail, and every activity below works in your browser.
The problem it solves
Little time off the shop floor for training, and part-timers in twice a week.
Short daily lessons that fit around a shift. A streak and a weekly team leaderboard to build the habit. Each lesson small enough to update the day a product or policy changes.
What learners can do afterwards
- Open a conversation with a customer without a hard sell
- Handle a return under the store's policy
- Calm an upset customer
- Deter shoplifting without confronting anyone
The learners
Who takes it, and why do they finish?
- Who takes it
- Sales assistants, part-time and weekend staff
- Who usually buys it
- Retail operations manager, HR or area manager
- Where they take it
- On a phone, one lesson a day, before or after a shift
- Why they finish it
- Five minutes a day, a streak to keep and a team leaderboard.
Try it
What does the engagement look like?
These are working copies of activities from the course. Nothing you enter leaves your browser.
Inside the course
What do learners see on screen?
Each activity part way through, as a learner sees it after the first choice.
Course map
How is the course structured?
Module by module, with the type of engagement in each and the time it takes.
| Module | What learners do | Engagement | Minutes |
|---|---|---|---|
| Hello, not hard sell | Opening a conversation | Micro-lesson, Level 2 | 5 |
| Know the product | This season's key lines | Micro-lesson with flip cards, Level 2 | 5 |
| Returns and refunds | Policy, receipts and what you can offer | Micro-lesson, Level 2 | 5 |
| Upset customers | Staying calm and handing over well | Micro-lesson and matching, Level 2 | 5 |
| Loss prevention | Deterring theft safely | Micro-lesson and quiz, Level 2 | 5 |
About 25 minutes in total. Levels 1 to 4 are our four eLearning interaction levels. To see which level fits your own module, use the eLearning level finder.
Specification
What is in the specification?
| Who takes it | Sales assistants, part-time and weekend staff |
|---|---|
| Who usually buys it | Retail operations manager, HR or area manager |
| Format | Micro-lessons on a phone, one a day |
| Length | 10 lessons of about 5 minutes |
| Interaction level | Level 2, Standard, with streaks and a leaderboard |
| Engagement | Micro-learning on a phone, Matching, Quiz with feedback |
| Assessment | A question at the end of each lesson and a weekly check feeding the leaderboard |
| Certificate | Branded completion certificate when the course runs on our platform, or your platform's own |
| Tracking | SCORM or xAPI package, with completion and scores in your learning platform |
| Accessibility | Captions, keyboard navigation and screen reader support built in |
| Languages | English in this showcase. Other languages translated and checked by a native speaker |
| Updates | Whenever a product range, promotion or returns policy changes |
How we would build it
How would you get a course like this?
The same five steps for every course, with one named person running your project.
- Free course diagnosticSend us the material you have. After a short call we send a written note on what it needs, within a few working days.
- Scope and scriptWe pair our learning designers with someone who has worked in your sector. You review and approve the script before anything is built.
- BuildBuilt in our own authoring tool, with captions and keyboard navigation included. As a guide, four to six weeks per interactive module.
- Test and changeWe test the package on your platform before you sign off. Two rounds of changes are included.
- Launch and trackCompletion and scores in your platform, or ours. Want CPD Certification later? It is already built to that standard.
Evidence
What can you track?
- Daily lesson completion and streaks, by store
- Quiz scores feeding a weekly team leaderboard
- Lessons that people replay most
- Stores where staff haven't started
Your version
Can you build this with our content?
- Your branding, your policies and examples from your own workplace
- SCORM or xAPI for your learning platform, or hosted on ours
- Captions, keyboard navigation and screen reader support as standard
- Translated versions for staff or students who work in other languages
- Built to CPD standard, so it can go forward for CPD Certification when you're ready
Adapt it
Where else does this course work?
The same design, rewritten for the people and risks of another setting:
- Hospitality and coffee chains
- Pharmacy and opticians
- Car dealerships
- Contact centres
Questions
Common questions about this course
Can lessons go out on a schedule?
Yes. Lessons can be released one a day at a time the store chooses, with reminders for anyone who misses one.
How long would it take to build a course like this?
As a guide, an interactive module takes four to six weeks from when we receive your material, and a straight conversion two to three. This course has 5 modules, so we plan it in stages, and you review each script before we build it.
Will it work on our learning platform?
Yes, in most cases. We hand courses over as SCORM or xAPI packages, which nearly every learning platform accepts, and we test the finished package on your platform before you sign off. If you don't have a platform, it can run on ours.
Portfolio
More showcase courses
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Anti-bribery escape room
An annual anti-bribery refresher built as an escape room.
FreeCourse diagnostic
Send us one course. We'll tell you what it needs, free.
Share one course or programme you already run, or the slides and notes behind it. After a short first call, we review it at no charge and send you a written note on what it needs and which package fits, within a few working days.
- One course or programme, reviewed by a named person
- A written note on what it needs
- The package that fits, so you know where to start
- No charge and no obligation
Get in touch
Tell us what you want to put online.
Send a short note on the course, who it is for and which platform you use. We will come back with the right option and a fixed price.
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